Patient satisfaction and change in medical care provider: a longitudinal study

Title

Patient satisfaction and change in medical care provider: a longitudinal study

Creator

Marquis MS; Davies AR; Ware JE

Publisher

Medical Care

Date

1983

Subject

Longitudinal Studies; Probability; Ohio; Consumer Satisfaction; Continuity of Patient Care; Personal Health Services; Primary Health Care

Description

Longitudinal data from The Rand Corporation's Health Insurance Experiment were used to test the hypothesis that provider continuity can be modeled as one behavioral consequence of patient satisfaction. Bivariate and multivariate analyses (controlling for sociodemographic characteristics, prior use of services, health status, and health insurance plan) supported our hypotheses. A multivariate linear probability function indicated that a 1-point decrease on a general satisfaction scale was associated with a 3.4 percentage-point increase in the probability of provider change. The relationship between satisfaction scores and continuity during the following year appears to be roughly linear; we observed no "threshold" satisfaction level at which the probability of provider change increased markedly. We discuss needed improvements in the measurement of provider continuity and the need for further study of other behavioral consequences of patient satisfaction.
1983

Rights

Article information provided for research and reference use only. PedPalASCNET does not hold any rights over the resource listed here. All rights are retained by the journal listed under publisher and/or the creator(s).

Type

Journal Article

Citation List Month

Backlog

Pages

821-829

Issue

8

Volume

21

Citation

Marquis MS; Davies AR; Ware JE, “Patient satisfaction and change in medical care provider: a longitudinal study,” Pediatric Palliative Care Library, accessed July 4, 2022, https://pedpalascnetlibrary.omeka.net/items/show/12481.

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