A Tertiary Care-based Complex Care Program: Improving Care for Children With Medical Complexity

Title

A Tertiary Care-based Complex Care Program: Improving Care for Children With Medical Complexity

Creator

Hogan AK; Galligan MM; Stack NJ; Leach KF; Aredas BL; English R; Dye M; Rubin D

Publisher

Medical Care

Date

2020

Subject

Infant; Child; Humans; Child Preschool; Infant Newborn; Length of Stay; Caregivers/psychology; Patient Care Team/organization & administration; Patient Acceptance of Health Care/statistics & numerical data; Hospitalization/statistics & numerical data; Emergency Service Hospital/statistics & numerical data; Patient Satisfaction; Quality Improvement/organization & administration; Case Management/organization & administration; Multiple Chronic Conditions/therapy; Tertiary Healthcare/economics/organization & administration

Description

OBJECTIVE: Children with medical complexity (CMC) have significant health care costs, but they also experience substantial unmet health care needs, hospitalizations, and medical errors. Their parents often report psychosocial stressors and poor care satisfaction. Complex care programs can improve the care for CMC. At our tertiary care institution, we developed a consultative complex care program to improve the quality and cost of care for CMC and to improve the experience of care for patients and families. METHODS: To address the needs of CMC at our institution, we developed the Compass Care Program, a consultative complex care program across inpatient and outpatient settings. Utilization data [hospital admissions per patient month; length of stay per admission; hospital days per patient month; emergency department (ED) visits per patient month; and institutional charges per patient month] and caregiver satisfaction data (obtained via paper survey at outpatient visits) were tracked over the period of participation in the program and compared preenrollment and postenrollment for program participants. RESULTS: Participants had significant decreases in hospital admissions per patient month, length of stay per admission, hospital days per patient month, and charges per patient month following enrollment (P<0.01) without a tandem increase in readmissions within 7 days of discharge. There was no statistically significant difference in ED visits. Caregiver satisfaction scores improved in all domains. CONCLUSION: Participation in a consultative complex care program can improve utilization patterns and cost of care for CMC, as well as experience of care for patients and families.

Rights

Article information provided for research and reference use only. PedPalASCNET does not hold any rights over the resource listed here. All rights are retained by the journal listed under publisher and/or the creator(s).

Citation List Month

February 2021 List

Collection

Citation

Hogan AK; Galligan MM; Stack NJ; Leach KF; Aredas BL; English R; Dye M; Rubin D, “A Tertiary Care-based Complex Care Program: Improving Care for Children With Medical Complexity,” Pediatric Palliative Care Library, accessed September 22, 2021, https://pedpalascnetlibrary.omeka.net/items/show/17419.

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