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Text
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Title
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Exploring consumer views of care provided by the Macmillan nurse using the critical incident technique
Publisher
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Journal Of Advanced Nursing
Date
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1993
Subject
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Reproducibility of Results; Human; Patient Satisfaction; London; Research Design/standards; Attitude of Health Personnel; Role; Nurse Clinicians/standards; Nursing Evaluation Research/methods/standards; Oncologic Nursing/methods/standards
Creator
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Cox K; Bergen A; Norman IJ
Description
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This study focuses on descriptive accounts of one Macmillan nurse's work, as provided by key individuals coming into contact with this specialist professional service. Twenty respondents (eight patients, five carers, five district nurses and two general practitioners) were interviewed using a variation of the critical incident technique. Data were analysed in terms of meaningful observed events (critical happenings) that were perceived as effective or ineffective with respect to the delivery of high-quality nursing care. Some variations were found between groups of respondents in their perception of the nurse's role. However, there was a general emphasis on the possession of specialist knowledge of terminal cancer care and the positive impact of interventions to both the patient and to lay and professional carers. The critical incident technique was found to be a valuable method for eliciting detailed accounts of the work of the nurse in this specialized field of practice.
1993
Rights
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Article information provided for research and reference use only. PedPalASCNET does not hold any rights over the resource listed here. All rights are retained by the journal listed under publisher and/or the creator(s).
Type
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Journal Article
1993
Attitude Of Health Personnel
Backlog
Bergen A
Cox K
Human
Journal Article
Journal Of Advanced Nursing
London
Norman IJ
Nurse Clinicians/standards
Nursing Evaluation Research/methods/standards
Oncologic Nursing/methods/standards
Patient Satisfaction
Reproducibility of Results
Research Design/standards
Role